Solutions for Enterprise-Wide Procurement

Contract Holder Program Performance

The chart below is a current Program Performance rating by the SEWP Program Office based on the criteria described within the headings in each column. This does not constitute the official Past Performance ratings based on FAR Part 42.15. Past Performance reports are completed annually and can be obtained by requesting a copy through your Contracting Officer.

Reminder: If a best value decision for a delivery order award is being made, which may include the SEWP Program Performance criteria, the Request for Quote shall contain the evaluation criteria.

Contract Holders
 
Reports
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Customer Satisfaction
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Information Distribution
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Contract Adherence
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Delivery
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Reports

The Reports rating is based on the contract holder ensuring that all required reports are submitted to the SEWP Program Office in a timely manner and accurate.
*Reports are as defined in section A.1.1. of the SEWP contracts

  • Excellent - 100%
  • Very Good - 90-99%
  • Good - 80-89%
  • Fair - 70-79%
  • Poor - < 70%
  • Excellent = All items 100% on time and accurate
  • Very Good = Average timeliness and accuracy between 90-99%
  • Good = Average timeliness and accuracy between 80-89%
  • Fair = Average timeliness and accuracy between 70-79%
  • Poor = Average timeliness and accuracy < 70%
  • Neutral = Contract Holder has not received any orders or performed any work on the SEWP contracts to date
Customer Satisfaction

The Customer Satisfaction rating is based on the quality of products and services, responsiveness, and interaction with customers and problem resolution.

  • Excellent - 0-1
  • Very Good - 2-3
  • Good - 4-5
  • Fair - 6-7
  • Poor - > 7
  • Excellent = 0-1 reports of quality issues or concerns and all resolved to customer satisfaction with little or no delay
  • Very Good = 2-3 reports of minor issues; all are resolved to customer satisfaction with little or no delay
  • Good = 4-5 reports of issues not all fully resolved and/or a continuing pattern of delayed response to a customer
  • Fair = 6-7 reports of issues that are not fully resolved and/or a continuing pattern of delayed response to a customer
  • Poor = 7+ reports of issues that are not fully resolved and/or a continuing pattern of delayed response to a customer
  • Neutral = Contract Holder has not received any orders or performed any work on the SEWP contracts to date
Information Distribution

The Information Distribution rating is based the accuracy of the information provided by Contract Holder to Customers through sales agents, associated companies, website, handouts and etc.

The Contract Holder is responsible for communicating correct information on all business aspects that apply to the SEWP Program.

  • Excellent - 0-1
  • Very Good - 2-3
  • Good - 4-5
  • Fair - 6
  • Poor - > 7
  • Excellent = 0-1 instance of incorrect or partial information provided to customer
  • Very Good = 2-3 instances of incorrect or partial information and Contract Holder quickly resolved situation
  • Good = 4-5 instances of incorrect or partial information and contract holder quickly resolved situation or instances of incorrect or partial information were not resolved and/or were repeated
  • Fair = 6 instances of incorrect or partial information and contract holder quickly resolved situation or instances of incorrect or partial information were not resolved and/or were repeated
  • Poor = 7+ requests to fix incorrect or partial information continuously ignored
  • Neutral = Contract Holder has not received any orders or performed any work on the SEWP contracts to date
Contract Adherence

The Contract Adherence rating refers to the Contract holder’s ability to adhere to all contractual require including but not limited following the correct quoting procedures and SEWP order fulfillment guidelines.

  • Excellent - 0-2 / 100%-91% verified
  • Very Good - 3 / 90%-81% verified
  • Good - 4 / 80%-71% verified
  • Fair - 5 / 70%-61% verified
  • Poor - >= 6 / <= 60%
  • Excellent = <= 2 issues occurred, and/or 100% - 91% verified orders
  • Very Good = 3 issues occurred and contract holder quickly resolved situation, or issues occurred and several not resolved and/or were repeated, and /or 90% - 81% verified orders
  • Good = 4 issues occurred and contract holder quickly resolved situation, or issues occurred and several not resolved and/or were repeated, and /or 80% - 71% verified orders
  • Fair = 5 issues occurred and contract holder quickly resolved situation, or issues occurred and several not resolved and/or were repeated, and /or 70% - 61% verified orders
  • Poor = >= 6 issues occurred and/or request to fix issues continuously ignored, and or <= 60% verified orders
  • Neutral = Contract Holder has not received any orders or performed any work on the SEWP contracts to date
Delivery Rating

The Delivery rating refers to the contract holder's ability to meet the expected delivery date as agreed upon by both the contract holder and ordering agency during the quoting period of a SEWP request. The rating will be calculated based on the percentage of late deliveries and missed deliveries as well as factor in the average delay in delivery during the past six months for each contract holder.

The average delay will be considered and contract holders may receive up to 3 additional strikes:

  • 30 - 45 Days: 1 strike
  • 45 - 60 Days: 2 strikes
  •   > 60 Days 3: Strikes

Note: Unlike other Program Performance ratings, Delivery will be rated on a monthly basis

  • Percentage:   Rating
  • 0-10%:     No Downgrade or Strike (Excellent)
  • 11-15%:   1 Strike
  • 16-25%:   1 Downgrade (Very Good)
  • 26-35%:   1 Downgrade + 1 Strike
  • 36-45%:   2 Downgrade (Good)
  • 46-55%:   2 Downgrade + 1 Strike
  • 56-65%:   3 Downgrade (Fair)
  • 66-75%:   3 Downgrade + 1 Strike
  • > 75%:      4 Downgrade (Poor)
  • < 5 Orders:  Insufficient Data (Neutral Rating)
Alvarez Excellent Excellent Excellent Excellent Excellent
DISYS Solutions (DSI) Excellent Excellent Excellent Very Good Very Good
GovConnection Excellent Excellent Excellent Excellent Excellent
HPE Government Excellent Excellent Excellent Excellent Neutral
IGov Excellent Excellent Excellent Excellent Very Good
ImmixGroup Excellent Excellent Excellent Excellent Excellent
Intelligent Waves Excellent Excellent Excellent Excellent Very Good
KPaul Excellent Excellent Excellent Excellent Good
METGreen Excellent Excellent Excellent Excellent Good
Paragon Micro Excellent Excellent Excellent Excellent Excellent
Trace Systems Excellent Excellent Excellent Excellent Neutral
Four, Inc. Excellent Excellent Excellent Excellent Excellent
4 Star Technologies Excellent Excellent Excellent Excellent Good
A&T Networks Excellent Excellent Excellent Excellent Fair
AATD Excellent Excellent Excellent Excellent Excellent
ABBA Technologies Excellent Excellent Excellent Excellent Excellent
ABM Federal Sales Excellent Excellent Excellent Excellent Excellent
ACC Excellent Excellent Excellent Excellent Good
Accelera Solutions Excellent Excellent Excellent Excellent Neutral
AccessAgility Excellent Excellent Excellent Excellent Neutral
ACE Computers Excellent Excellent Excellent Excellent Excellent
ACE Technology Partners Excellent Excellent Excellent Excellent Excellent
Affigent Excellent Excellent Excellent Excellent Excellent
Akira Technologies Excellent Excellent Excellent Excellent Good
All Points Logistics Excellent Excellent Excellent Excellent Neutral
Alliance Technology Excellent Excellent Excellent Excellent Very Good
AlphaSix Excellent Excellent Excellent Excellent Excellent
Anacapa Micro Products Excellent Excellent Excellent Excellent Very Good
AS Global Excellent Excellent Excellent Excellent Poor
AT&T Excellent Excellent Excellent Excellent Neutral
AWData Excellent Excellent Excellent Excellent Excellent
BahFed Excellent Very Good Excellent Excellent Excellent
Better Direct Excellent Excellent Excellent Very Good Very Good
Blue Tech Excellent Excellent Excellent Excellent Excellent
CyKor Excellent Excellent Excellent Excellent Neutral
Carahsoft Technology Excellent Excellent Excellent Excellent Very Good
Carolina Adv. Dig. (CAD) Excellent Excellent Excellent Excellent Excellent
CDW-G Excellent Excellent Excellent Excellent Excellent
CMA Excellent Excellent Excellent Excellent Excellent
Coast to Coast Computer Excellent Excellent Excellent Excellent Fair
Copper River Excellent Excellent Excellent Excellent Very Good
CounterTrade Products Excellent Very Good Excellent Excellent Excellent
CSP Enterprises Excellent Very Good Excellent Excellent Very Good
CTI Excellent Excellent Excellent Excellent Neutral
CWPS Excellent Excellent Excellent Excellent Good
Cynergy Professional Excellent Excellent Excellent Excellent Fair
Dell Excellent Excellent Excellent Excellent Excellent
DH Technologies Excellent Excellent Excellent Excellent Very Good
DLT Excellent Excellent Excellent Excellent Neutral
DRS Excellent Excellent Excellent Very Good Neutral
DSS Excellent Excellent Excellent Excellent Neutral
Dynamic Computer Excellent Excellent Excellent Excellent Very Good
Dynamic Systems Excellent Excellent Excellent Excellent Neutral
Emergent Excellent Excellent Excellent Excellent Fair
Epoch Concepts Excellent Excellent Excellent Excellent Excellent
ETSI Excellent Excellent Excellent Excellent Excellent
FCN Excellent Excellent Excellent Excellent Excellent
FedBiz IT Solutions Excellent Excellent Excellent Excellent Excellent
FedStore Excellent Excellent Excellent Excellent Very Good
Force 3 Excellent Excellent Excellent Excellent Excellent
Four Points Technology Excellent Excellent Excellent Excellent Very Good
FTSI Excellent Excellent Excellent Excellent Neutral
GAI Excellent Excellent Excellent Excellent Excellent
GC Micro Excellent Excellent Excellent Excellent Excellent
GDOS Neutral Neutral Neutral Neutral Neutral
GMC Tek Excellent Excellent Excellent Excellent Excellent
GovPlace Excellent Excellent Excellent Excellent Excellent
GovSmart Excellent Excellent Excellent Excellent Very Good
GTRI Excellent Excellent Excellent Excellent Very Good
HMS Technologies Excellent Excellent Excellent Excellent Excellent
HPE Excellent Excellent Excellent Excellent Fair
Hyperion Excellent Excellent Excellent Excellent Neutral
i3 Federal Excellent Excellent Excellent Excellent Very Good
IBM Excellent Excellent Excellent Excellent Neutral
Insight Excellent Excellent Excellent Very Good Excellent
Sysorex Excellent Excellent Excellent Excellent Poor
Intelligent Decisions Excellent Excellent Excellent Excellent Good
Iron Bow Technologies Excellent Excellent Excellent Excellent Good
ITG Excellent Excellent Excellent Excellent Very Good
JUNOVenture Excellent Excellent Excellent Excellent Very Good
KIS Excellent Excellent Excellent Excellent Neutral
KOI Computers Excellent Excellent Excellent Excellent Excellent
Lancer Excellent Excellent Excellent Excellent Poor
Lyme Computer Systems Excellent Excellent Excellent Excellent Excellent
M2 Technology Excellent Excellent Excellent Excellent Excellent
August Schell Excellent Excellent Excellent Excellent Neutral
Marshall Communications Excellent Excellent Excellent Excellent Fair
MCP Excellent Excellent Excellent Excellent Very Good
Mercom Excellent Excellent Excellent Excellent Poor
Merlin Excellent Excellent Excellent Excellent Excellent
MicroTech Excellent Excellent Excellent Excellent Neutral
Minburn Excellent Excellent Excellent Excellent Excellent
MNQ Business Solutions Excellent Poor Excellent Poor Neutral
MVS Excellent Excellent Excellent Excellent Very Good
NAMTEK Excellent Excellent Excellent Excellent Very Good
NCS Excellent Excellent Excellent Excellent Neutral
New Tech Solutions Excellent Excellent Excellent Good Very Good
NexTech Excellent Excellent Excellent Excellent Excellent
Norseman Excellent Excellent Excellent Excellent Very Good
NTG Excellent Excellent Excellent Excellent Neutral
OCG Telecom Excellent Excellent Excellent Excellent Fair
Optivor Technologies Excellent Excellent Excellent Excellent Very Good
PCITec Excellent Excellent Excellent Excellent Good
PCMG Excellent Excellent Excellent Excellent Excellent
Presidio Excellent Excellent Excellent Excellent Excellent
Proquire Excellent Excellent Excellent Excellent Neutral
PSI Technology Excellent Excellent Excellent Excellent Very Good
Red River Excellent Excellent Excellent Very Good Excellent
RedHawk IT Excellent Excellent Excellent Excellent Very Good
Regan Technologies Excellent Excellent Excellent Excellent Very Good
Seeds of Genius Excellent Excellent Excellent Excellent Very Good
SEWP Solutions Excellent Excellent Excellent Excellent Neutral
SHI International Excellent Excellent Excellent Excellent Excellent
SMS Excellent Excellent Excellent Excellent Very Good
Sterling Computers Excellent Excellent Excellent Excellent Excellent
Storsoft Technology Excellent Excellent Very Good Very Good Neutral
Strategic Communications Excellent Excellent Excellent Excellent Excellent
Swish Data Excellent Excellent Excellent Excellent Neutral
Sword & Shield Excellent Excellent Excellent Excellent Excellent
TechAnax Excellent Excellent Excellent Excellent Excellent
Technica Excellent Excellent Excellent Excellent Neutral
Three Wire Systems Excellent Excellent Excellent Excellent Excellent
ThunderCat Technology Excellent Excellent Excellent Excellent Excellent
TIG Excellent Excellent Excellent Excellent Excellent
Transource Excellent Excellent Excellent Excellent Very Good
Tribalco Excellent Excellent Excellent Excellent Excellent
TSPi Excellent Excellent Excellent Excellent Neutral
Unicom Excellent Excellent Excellent Excellent Very Good
Unistar-Sparco Computers Excellent Excellent Excellent Excellent Very Good
Unisys Excellent Excellent Excellent Excellent Excellent
V3Gate Excellent Excellent Excellent Excellent Good
VAE Excellent Excellent Excellent Excellent Good
Veteran Technology Excellent Excellent Excellent Excellent Very Good
VetInfoTech Excellent Excellent Excellent Excellent Very Good
Victory Global Excellent Excellent Excellent Excellent Good
VT Milcom Excellent Excellent Excellent Excellent Neutral
Walker and Associates Excellent Excellent Excellent Excellent Very Good
WestWind Excellent Excellent Excellent Excellent Good
Wildflower International Excellent Excellent Excellent Excellent Neutral
WWT Excellent Excellent Excellent Excellent Excellent
Zones Excellent Excellent Excellent Excellent Very Good
HPI Federal Neutral Neutral Neutral Neutral Neutral